Refund policy

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We want you to be genuinely happy with what you order from {{ shop_name }}. Here's how returns and refunds work.

Return Window

You have 30 days from the date your order is delivered to request a return. To be eligible, an item must be unused, in its original condition, and in its original packaging.

How to Start a Return

Email {{ email }} with your order number and the reason for your return. We'll respond with return instructions within 1-2 business days.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what you ordered, contact us at {{ email }} with a photo of the item within 14 days of delivery. We'll arrange a replacement or a full refund at no cost to you.

Refunds

Once your return is received and inspected (or, for damaged/defective items, once your claim is approved), we'll notify you and issue a refund to your original payment method. Refunds typically appear within 5-10 business days, depending on your bank or card issuer.

Non-Returnable Items

For hygiene and safety reasons, certain personal-care items may not be eligible for return unless defective. Any such exclusions will be noted on the product page.

Questions

Reach out to {{ email }} any time — we're happy to help.